I always tell people that “It’s just communication! The same principles still apply!”

Here are 6 principles I use in my presentations that you might find helpful in answering (defusing?) the “etiquette” question.

1 – Open and transparent is best – We can all relate to a story about “hidden agendas”

2 – Two way conversation; both talking and listening -We all have an friend who talks about himself/herself

3 – Listening is more important than talking – An anecdote about ‘active listening’ rings well with those who have professional managerial training

4 – Everyone has a different style of communication – We all know someone who ONLY emails

5 – Adding more people requires more organization – Talk about a meeting that spun out of control because of too many people

6 – The message is impacted by the method – Ever miscommunicated over email? We all can relate to that…